Halenda’s Fine Foods Ltd is Looking for Hybrid Customer Service Representative Full Time

Hybrid role

You will act as a liaison, provide product and service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Key Responsibilities:

· Process orders by phone, email or in person

· Liaise with the various departments to ensure awareness of the incentives and promotions being offered

· Promote sales to existing clients

· Cold calling on new business and new distribution venues

· Develop reports and proposals to illustrate the benefits of goods or services

· Adapt communication styles to deliver information effectively to a range of individuals

· Build and maintain ongoing awareness of new products and services, competitor activities, and other research

· Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary

· Keep up-to-date records on sales calls and customer contacts in a timely manner in the format required

· Relay customer quality improvement suggestions for company products and services

Job Requirements

· Strong knowledge of sales principles, methods, practices, and techniques

· Proven sales ability with capability to meet and surpass targets and goals

· Ability to effectively communicate both verbally and in writing

· Ability to prioritize and manage conflicting demands

· Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers

· High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment

· High level of integrity and work ethic

· Perform other duties and responsibilities as required or requested by management

· Be able to drive to visit customer 1 – 2 days a week

Knowledge, Skills and Competencies:

· Outside sales and cold call experience

· Able to implement solutions to general and specific customer concerns

· Able to work in fast-paced environment, meet time deadlines

· Good organizational and record keeping skills

· Able to speak and communicate effectively with customers and employees both verbally and in writing

· Basic Proficiency in Microsoft Outlook, Microsoft Word and Excel

· Good problem solving ability

· Excellent data entry skills

Job Types: Full-time, Permanent

Salary: $500,000.00-$600,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Etobicoke, ON