Hagerty Hiring for Customer Service Representative II- HAGERTY – CANADA at Remote Full Time

While our headquarters are in Traverse City, Michigan, we are a global company. Here at Hagerty we embrace a growth mindset and utilize our digital tools to collaborate with one another, regardless of location. As we continue to grow and scale, we have shifted our mindset away from the importance of where we work to rather how we work. Our team members are primarily in their home office but have access to work in any of our office locations. This provides our team members with additional flexibility and the ability to select a daily location based on the type of work. Our One Team Hagerty culture keeps us connected and we are mindful of the importance of coming together in person to not only work but celebrate accomplishments and our passion for car culture.

To support Hagerty’s success and culture, we provide all of our team members with the resources to improve job performance, increase employment opportunities and pursue personal development. How do we do that? One of the ways is through a program we call Hagerty University. An internal curriculum with over 35 classes that range from Car Care Clinic to Claims Fundamentals.

We want our team members to be happy and healthy, which is supported through the employee wellness reimbursement benefit. We also empower team members to serve the community in a way that is important to them by organizing opportunities to get involved and offering sixteen hours of paid time to dedicate to volunteering.

Role Details

Hagerty is looking for team members to take our member experience to the next level. Hagerty’s Member Service Center plays a vital role in our success as a company. Once you join our team, you’re one of us, an Automotive Enthusiast Advisor. The perfect Automotive Enthusiast Advisor aspires to be a fantastic advocate for our members, delivers superior service and embraces our purpose and mission to Save Driving. This role is open to our office in Richmond Hill, Ontario. It can be worked remotely.

What You’ll Do

Promote and sell Hagerty products and services to members and partners

Service existing policies and membership needs in a professional and timely manner

Prepare accurate and complete documentation to support member activities

Assist collector car enthusiasts and partners through billing, service and sales needs as required

Help members and partners navigate our website and self-service options

Learn the fundamentals of hospitality at Hagerty to create and provide a world class experience for our members

This Might Describe You

Sales-focused outlook

Demonstrated ability to deliver a high level of customer service

Self-starter who is comfortable taking initiative

Strong sense of urgency

Exceptional communication skills

People person (& passion for helping others)

Ability to learn and adapt quickly (you have a unique ability to think on your feet)

Frequently collaborates with leaders on strengths and areas of opportunity

Strong problem-solving skills

Ability to multitask and prioritize

Bilingual in English and French is eligible for additional compensation

Valid Driver’s License/Government Issued ID Card

High school equivalency certification

A personal lines insurance license is a requirement of this position. Hagerty provides the necessary training and education to obtain licensing as well as materials and licensing fees.

The hours for this position will be 8-hour shifts that vary throughout our business hours. Our regular business hours are Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturdays 8:30 a.m. to 4:30 p.m. and Sundays 12:00 p.m. to 4:00 p.m.

Apply Today!