Guy’s and St Thomas’ NHS Foundation Trust Hiring for Evelina Education Support Officer Job at London, England Full Time

We are looking for an experienced Band 3 administrator to support the delivery of education to healthcare professionals, both internally and externally, across Evelina London and our networks.

The successful candidate will provide dedicated day-to-day administrative support and ensure all administrative requirements are provided in a timely and efficient manner.

The Education Support Officer will provide high quality administrative support to the department. Tasks will include typing, reception duties, customer service, maintaining databases, booking appointments/meeting, filing, organising and booking meeting rooms and general administrative support to the Department. The Education Support Officer will play a key role in the efficient day to day activities of the department. The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner. The post holder will answer general queries and explain information relating to the department.

The post holder will be expected to:

• be highly motivated and enthusiastic
• have excellent interpersonal skills
• communicate in a professional and courteous manner
• take initiative and be organised
• be proficient in IT applications
• enjoy being part of a team.

When considering applying for this post, it is crucial that you read the job description and person specification in order to ensure that you demonstrate that you fulfill the essential criteria which will be a requisite for the short-listing process.

The Education Team consists of the Education Manager and Education Programme Officer along with the Education Support Officer. The primary focus is providing education support to the many differing clinical teams within Evelina London by delivering and developing both face to face and virtual education courses and training events. The team also works closely with the Head of Clinical Education and his team of Paediatric Development Nurses.

The Evelina Education team has an important role supporting paediatric clinical teams to improve care. Our educational activities and projects contain a digital strategy / transformation element over recent years. This means no two days are the same as they can include creating educational videos, e-modules and event/business support. The post holder will be expected to contribute to other core education activities as and when required, so if you have creative ideas about how to communicate effectively to specific audiences, are focused on learner accessibility and evaluation and want to spread the learning about new ways of working, then the Evelina Education could be the place for you.

Our values

• Leading with kindness
• Visible and engaged
• Absolute focus
• Open and honest
• Collaborating and connecting

Duties and Responsibilities

The duties and responsibilities listed below are representative of the Education Support Officer role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

Main Duties

• Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
• Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software packages.
• Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes.
• Follow up of action points arising from meetings.
• Provide administrative support and organisation to projects/events/online courses being managed within the service as directed.
• Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
• Providing support and leadership as well as supervision to the Band 2

administrators.

• Provide advice and support to new or less experienced employees on own administrative duties.
• Maintain departmental databases in a timely and accurate manner.
• Assist with the collation of data as required.
• Provide excellent customer care to ensure timely, relevant advice and

assistance to all GSTT service users.

• Undertake any other reasonable duties necessary to ensure the smooth running of the service.

Communication

• Act as first point of contact for callers, visitors and deliveries to the department.
• Deal with all enquiries from staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
• Manage diaries, and organise meetings and events ensuring that all supporting arrangements are in place.

General Office Duties

• Maintain stationary supplies, order stationery, supplies and services in accordance with policies and procedures.
• Sort, distribute and handle incoming mail and in a timely and efficient manner.
• Ensure that outgoing mail is collected and dispatched. Arrange the receipt and delivery of courier mail and parcels as required.
• Photocopying, collation and distribution of reports, correspondence, handouts etc.
• Establish and maintain accurate and efficient filing systems.
• Ensure the department is maintained and kept tidy at all times.
• Covering front desk duties as required.
• Reporting and monitoring any maintenance / facilities as appropriate.
• Where based at a Community site, the post might also involve assisting with aspects of site/facilities management, such as assisting with organising repairs and maintenance at the site.