Gurstel Law Firm (hereinafter “the Firm”) is multi-state litigation law firm representing creditors in all aspects of legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin and Wyoming.
JOB TITLE- HELP DESK TECHNICIAN
JOB SUMMARY The Help Desk Technician is a results-driven individual with entry level experience in the Information Technology field. This individual is responsible to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. This individual is the forward face of our technology organization, and as such much maintain exemplary customer service standards. As a Help Desk Technician, you will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond Tier I span of control.
DUTIES AND RESPONSIBILITIES
QUALIFICATIONS AND SKILLS
ASSETS
COMPETENCIES
TRAVEL – 0-10% local travel only
COMPENSATION AND BENEFITS
We are looking for individuals who share our Core Values: Do Right, Achieve Results, and Maintain Integrity.
EOE
Job Type: Full-time
Pay: $20.00 – $26.00 per hour
Benefits:
Experience level:
Schedule:
COVID-19 considerations:
none
Work Location: One location
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