Gurney’s Resorts Hiring for Assistant Front Desk Manager at Montauk, NY Full Time

The Assistant Front Desk Manager assists the Front Office Manager’s delivery of Gurney’s brand-level service to hotel guests. This role ensures prompt and complete satisfaction of guest requests and the professional and timely resolution of guest complaints.  Working in support of the Front Office Manager, this role will be responsible for management of all Front office functions and team members.

About Gurney’s

Gurney’s Resorts are luxury, full-service hotels found in premier travel destinations in Montauk, New York, Newport, Rhode Island and Scottsdale, Arizona. We strive to offer luxurious service to our employees and guests by being adaptable, present & engaged. Come work for our Montauk location and make our beautiful private 2,000 ft. of beach your office view everyday.

Responsibilities

• Embodies the standards of the Gurney’s Brand by displaying professionalism in all forms of communication. Demonstrate the ability to lead and build capable teams and be a steward of our culture.
• Ensure effective leadership and communication throughout the property.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Participates in Check-in and Check-out procedures and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns & complaints
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Assists the Front Office Manager in ensuring work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Supports training of team members on adherence to all cash and credit policies and procedures to reduce bad debts and rebates.
• Encourages team members to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from senior leaders as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Remain calm and alert especially during conflict situations and heavy hotel activity.
• Be actively involved and visibly present in the daily operation for not only our guests, but also your associates.

Requirements

• Minimum two (2) years’ work-related experience preferably in Front Desk or a role that progressed in responsibilities.
• High School Diploma, or equivalent level of education, required (Must be able to add, subtract, multiply, and divide in all units of measure)
• Excellent verbal and written communication skills. Ability to read, speak and interpret documents in clear English. Ability to communicate in secondary language is a plus.
• Computer friendly with a strong proficiency with MS Office Programs.

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Montauk, NY 11954: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location