Guardian Childcare & Education Hiring for Enrolments Officer Job at Sydney Full Time

We have an exciting new opportunity for a customer service enthusiast to join our energetic and collaborative Concierge Enrolments Team.

Why work at Guardian?

You’ll have meaningful work, within a company that is passionate about shaping the world of tomorrow through the children of today

A supportive environment that empowers you to thrive and gives you the autonomy, accountability and flexibility to shape your own success

Growing company with career development opportunities

Childcare discounts

Onsite discounted car parking

Smart casual dress code every day

Flexible working arrangements – work from home available at present

Immediate start available

About the role

This role will see you work as a Concierge Team Member. Your role is to assist prospective families to find the right care for their children and to guide the families’ journey ensuring they have a sound understanding of Guardian and that they have an amazing experience along the way.

A successful Family Concierge Team Member needs to possess a genuine interest in engaging and learning about our existing and prospective families: why they need care, when they are looking to start care, how often they need care and for how long, and what they are looking for in an Early Learning Provider.

Concierge Team Members play a critical role in ensuring existing and enrolling families have an awesome customer experience and feel welcomed to the Guardian family.

Reporting to the Customer Experience Team Manager you’ll enjoy;

Being the first point of contact for our prospective families and providing an exceptional customer experience through the tour-booking, post-tour follow-up and enrolment processes

Managing phone and email enquiries in a professional and timely manner

Ensuring prospective families care needs are understood and addressed

Building a comprehensive knowledge of Guardian’s products, services, processes and systems

Establishing and maintaining strong relationships with internal and external stakeholders

Assisting with data input to our CRM software

Ensuring all reporting is completed accurately and in a timely manner as directed

Executing targeted outbound marketing campaigns

About you

You will be joining a fun and hardworking team who care deeply about the impact they have on the business and the people who are at its heart. You’ll be a real team player who is solutions focused, with a ‘can do’ attitude. You’ll also have:

Experience in a sales or customer service role, preferably in a contact centre

Experience working with contact centre platforms such as PureCloud will be highly regarded

A passion for providing amazing customer service

Excellent relationship building skills

The ability to problem-solve and to take initiative

Excellent organisational and time management skills

The ability to work quickly and efficiently in a busy environment that often requires multitasking

Proficiency in the Microsoft Office Suite.

The ability to project enthusiasm via telephone and email;

The ability to work as part of a team and/or autonomously to achieve business goals

The ability to take ownership of your role and accept responsibility for your results

Willingness to seek help and be coached.

About Us

Guardian Childcare & Education is a community of early childhood professionals dedicated to providing high quality early learning and care for children and families. The Guardian journey began in 2004 and today we operate and own over 110 early learning centres nationwide and growing. Now is a great time to join us.

We are a hard-working team experiencing growth. You’ll work with a supportive peer group, you’ll love our team spirit as well as our ever-changing environment. It all adds up to an amazing opportunity to contribute to our business. Apply today!