GS Hiring for IT Support Analyst Job at Melbourne Full Time

• Work with a supportive and close knit team supporting various technologies
• Great work life balance between with generous WFH options
• Highly competitive package $75,000 plus super

The role is an autonomous support position, with a mixture of time spent between the Head Office on St Kilda Rd, Home & Occasional visits to Port Phillip Prison.

THE TEAM & THE ROLE

The Technical Support Analyst role is part of the Service delivery team of four reporting into the Technical Support Manager and part of the wider Technology function. The G4S Technology function work with a mix of local and global systems, supporting a business of roughly 2500 people across ANZ across multiple contracts.

The Technical Support Analyst is responsible for the ongoing support of the many and varied technologies within G4S. Technologies including but not limited to; workstations, server platforms, back office solutions, network infrastructure, PABX’s & fleet technologies

Responsibilities

• Coordinate with vendors and other business users and provide technical assistance for all systems
• Maintain appropriate asset management procedures for IT hardware and software
• Monitor and maintain backup systems
• Audit logs such as those relating to network access, Internet access, email access, endpoint security and firewalls
• Conduct system implementations and projects when required
• Provide onsite support at Port Phillip Prison for all IT systems
• Provide training to G4S staff and customers as needed

WHAT WE REQUIRE

• Broad infrastructure and software technical expertise from a support environment
• Microsoft Windows Server administration
• Knowledge of telecommunication systems
• Driver’s licence
• Experience with complex network environments
• Out of hours’ requirement to be on call

ABOUT US

G4S / Allied Universal are one of the largest private employers in the world with over 750,000 employees globally.

In Australia we employ nearly 2000 staff across a wide range of contracts from Port Philip Prison (which we run end to end), Prisoner Transport for Victoria to Corporate Security contracts with Woodside & Shell and Mobile Speed Camera Operations in NSW to name just few.

Our Purpose at G4S is ‘Securing the present to help build safe, prosperous communities’. The communities we serve are looking for the safety and confidence that vaccination brings. So that we can demonstrate to these communities, and our customers, that our people take this responsibility seriously, it is a requirement for all new employees to be vaccinated, unless you have an authorised medical exemption.

G4S is an equal opportunity employer and encourages anyone who is interested in this position to apply.

Aboriginal and Torres Strait Islander people are strongly encouraged to submit an application in working for G4S.