Groupe Raymond Hiring for Customer Service Representative at United States Full Time

Role Description

This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for answering customer inquiries, resolving complaints, providing product and service information, and processing orders, among other tasks. The ideal candidate should be able to consistently maintain a positive and professional tone in all interactions with customers, while demonstrating strong problem-solving abilities.

Responsibilities

• Address and resolve customer complaints or concerns in a professional and timely manner
• Keep accurate records of customer interactions
• Continuously strive to improve customer service skills and knowledge through training programs
• Communicating customer feedback to management
• Engaging with customers to ensure they are satisfied

Qualifications

• Customer Service Representatives and Customer Support skills
• Experience in ensuring Customer Satisfaction
• Strong skills in Customer Service and Customer Experience
• Excellent verbal and written communication skills in English
• Ability to multi-task, prioritize, and manage time effectively
• Experience with data entry, online chat, and email platforms
• Basic computer skills and the ability to navigate multiple software applications simultaneously
• High school diploma or equivalent, further education is a plus