Greenfield Industries Inc Hiring for Customer Service Agent at South Carolina Full Time

Role will be responsible for an assigned group of accounts representing several million dollars in annual sales. As a key point of contact the CSR will help maintain and grow business through their effective interaction with the customers.

Key Responsibilities:

• Respond to customer inquiries via e-mail, phone and chat
• Order & Quote entry
• Provide order follow-up information – shipping information / updated delivery dates
• Assist customers resolving quality issues – RMAs
• Provide documentation as needed – confirmations / invoices / packing slips, etc
• Assist customers with tools selection , crossing from other vendors, navigating catalogs
• Other duties as necessary
• Contributes to team effort by accomplishing related results as needed.
• Establish good housekeeping practices and maintain EQQ (Environmental, Quality, and Quantity) requirements within your department.

Requirements:

Knowledge & Education

• Minimum of High School Diploma or GED equivalent with 2+ years in customer service experience.

Qualifications:

• Demonstrated Customer Service skills
• Strong verbal and written communication skills across channels
• Phone, Email, Chat
• Quality focus, Problem solving, Conflict resolution
• Computer skills, MS Office, ERP systems knowledge
• Positive attitude & desire to serve customers.

Beneficial Skills and Experience:

• Product Knowledge, Market Knowledge
• Information Analysis
• Microsoft Dynamics 365