Green Savings Ontario Hiring for Customer Service at Ottawa, ON Full Time

Green Savings Group is seeking highly motivated individuals to join our call centre customer service team. If you are hardworking, flexible with your schedule, and good with people then green savings the place for you!

To aid you in becoming an amazing customer service representative, our curriculum is taught through our in-house, 1 week paid training program.

What your role will be:

As a vital member of our call centre team, the customer service representative role is a critical as the first point of contact for our customers who are calling in regarding existing and/or new services. You will be an essential player in taking care of our customers, responding to their needs.

What you will be doing:

Through demonstrating customer service skills, problem-solving abilities, and knowledge of products and services you will handle inbound and outbound calls with customers and offer them personalized solutions. A professional and performance-oriented approach will allow you to resolve customer inquiries while actively listening.

To be successful in this role the following criteria is required:

· Fluently bilingual (English and French) preferred

· Problem solver and detail-oriented

· Positive and enthusiastic attitude

· Dynamic interpersonal, negotiating and judgement skills

· Professional demeanor and dependable work ethic

· Ability to respond quickly to customer calls in a courteous and knowledgeable manner

· Strong typing skills and knowledge of Outlook, Microsoft Word, and Microsoft Office

· Shift flexibility and willingness to work overtime as required

· Attendance and punctuality is imperative

Do you have the above knowledge? If you answered yes then APPLY NOW!

What we have to offer:

· Benefits (Medical, dental, life insurance, travel insurance, long term disability coverage, employee health spending account)

· Monthly performance-based incentives and hype programs (Awarded Daily, Weekly, and Monthly!)

· Opportunities for career growth, development, and promotions

· Safe work environment with dedicated workstations and equipment.

Job Types: Full-time, Permanent

Salary: $24.00-$33.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Ottawa-Gatineau, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (preferred)
• Customer service: 1 year (preferred)