Great Expressions Dental Centers Hiring for Call Center Representative – Dental Office at Remote Full Time

For this position, you will be available for patients when office team members are not, which will expand our availability for our patients and allow us to continue building relationships. This role will work as an extension of our front desk, supporting all offices in every state, and will provide assistance in any area that makes sense to current company priorities. You will provide expert guidance pertaining to financing options, insurance related questions, remaining balances, treatment plans, referrals and patient history. Anyone who accepts this role will be committed to providing an excellent experience for all patients and team members, keeping focused on current company priorities.

• Dental office experience is required

Essential Duties & Responsibilities:

• Schedule appointments for callers and their family members by providing excellent customer service (inbound or outbound calls, web forms, chat, or other methods in which current and prospective patients may interact with GEDC to obtain an appointment)
• Creating outstanding “front office experiences” from a centralized location
• Tasks and responsibilities include but are not limited to:
• New and existing patient inquiries
• Schedule/reschedule requests
• Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPAA, ADA, DOL, Company policies & procedures)
• Handle 50-70 inbound/outbound interactions daily in a fast paced environment
• Work with schedule building tools to follow up with patients
• Continue patient education on why treatment is needed to increase treatment plan acceptance
• Responsible for ensuring the patient has a great first impression or continues the great experience
• Increase patient and office satisfaction with the services provided daily
• Improve collaboration and efficient communication between offices and headquarters
• Partner with Patient Services to efficiently triage, escalate or resolve patient or office issues
• All other tasks requested by Manager

Job Type: Full-time

Pay: $16.00 – $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Dental office: 1 year (Required)

Work Location: Remote