Grand Canyon National Park Lodges Hiring for Switchboard Operator at Grand Canyon, Arizona Full Time

Join our team at Grand Canyon National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Grand Canyon National Park, you will get all three! As an Switchboard Operator, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, The Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

Job Summary

Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7. Shifts will include graveyard/overnight.

As our employee, you receive free employee housing through December 21, 2022 (discounted employee housing after that), discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of Grand Canyon National Park, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth!

Responsibilities

• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
• Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
• Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
• Use professional discretion when divulging information and activities to callers.
• Will cross-train in other positions within the Rooms Department, such as Front Desk.
• Other duties as assigned.

What’s in it for you?

• Lodging Discount 50% off Best Available Rate
• 30 – 40% Retail Discount at Xanterra Parks
• Discounts at Xanterra Adventure Companies
• 20 – 30% Food and Beverage Discounts at Xanterra Parks
• 15% Verizon Phone Service/Products Discount
• 20 – 60% Discount on Entertainment through TicketsAtWork.com
• Free Laundry Facilities
• Rec Center – Fitness Equipment, Computers and Free WiFi
• Paid Day off on Your Birthday with Restaurant & Retail Discounts
• Discounted Mule Rides Each Winter
• Summer Property Olympics
• Free Grand Canyon Railway Train Rides
• Wellness Programs and Health Fairs

Qualifications

• Previous telephone switchboard operator, PBX, dispatch, or front desk experience helpful.
• Excellent verbal communications skills, and professional telephone etiquette.
• Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
• Ability to learn fire alarm systems, and ability to read fire alarm panels.
• Ability to effectively learn and utilize two-way radio communications and pagers.
• Ability to work any shift for a 24/7 operation; morning, evening & overnight shifts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.