Grand Canyon National Park Lodges Hiring for Lead Guest Service Agent at Grand Canyon, Arizona Full Time

Join our team at Grand Canyon National Park!

Join our Lodging team at Grand Canyon National Park! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? We operate and maintain 522 guest rooms, 11 guest cabins and 20 bunks in dorms. As one of the Seven Natural Wonders of the World, The Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

Job Summary

Assist with guest service and daily operations of a hotel front desk.

As our employee, you receive free employee housing through December 21, 2022 (discounted employee housing follows), discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of Grand Canyon National Park, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth!

Responsibilities

• Continually focus on providing exceptional guest service as a primary goal at all Xanterra South Rim lodge front desks, both in how work is conducted and when interacting with guests.
• Resolve all problems and complaints to guests’ satisfaction as quickly and efficiently as possible.
• Assist assigned GSAs in resolving discrepancies and balancing; report outstanding discrepancies to Desk Manager or Assistant; approve adjustments and paid outs following established guidelines.
• Monitor the flow of information from shift to shift and day to day through the use of verbal communication, shift reports and desk notebook. Keep the Front Office Manager aware of all situations.
• Supervise and control rooms throughout shift to prevent double bookings, sleepers, and other room errors. Report out-of-order rooms to Maintenance and Front Desk Manager.
• Direct the selling of rooms with special attention to upselling or discounting whenever needed.
• Assist in the blocking, pre-registration and registration of all tours, VIPs and any other special attention guest.
• Assist in the training and supervision of incoming GSAs; constantly monitor GSAs performance and appearance, report to Desk Manager as necessary.
• Follow up in all areas of desk operation i.e. Maintenance, Housekeeping, Fire/Security, Sales questions and guest requests.
• Adhere to, and enforce, all Xanterra South Rim and NPS policies.
• Other duties as assigned.

What’s in it for you?

• Lodging Discount 50% off Best Available Rate
• 30 – 40% Retail Discount at Xanterra Parks
• Discounts at Xanterra Adventure Companies
• 20 – 30% Food and Beverage Discounts at Xanterra Parks
• 15% Verizon Phone Service/Products Discount
• 20 – 60% Discount on Entertainment through TicketsAtWork.com
• Free Laundry Facilities
• Rec Center – Fitness Equipment, Computers and Free WiFi
• Paid Day off on Your Birthday with Restaurant & Retail Discounts
• Discounted Mule Rides Each Winter
• Summer Property Olympics
• Free Grand Canyon Railway Train Rides
• Wellness Programs and Health Fairs

Qualifications

• Six months experience in a high-volume Guest Service position (Hotel, Retail, Medical Office, Front Office, etc.).
• Ability to train, mentor and monitor new employees.
• Previous experience with Computers, Typing, and basic software (Microsoft Outlook, Word, Excel, etc.) Previous Opera experience preferred. 
• Previous high-volume cash handling and credit card processing experience.
• Ability to interact in a professional and courteous manner with a broad cross-section of guests.
• Previous Leadership experience preferred.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.