Gramercy Tech Hiring for Technical and Logistics Support Coordinator at New York, NY Full Time

Gramercy Consultants, LLC (“Gramercy Tech”) is an award-winning digital agency that was born out of the need to bring digital experiences to live events. We specialize in everything from concept creation, design, and software development to event management, credentialing and access control. Our team members are passionate about innovation, collaboration, and supporting one another. We are constantly striving to improve our platform and ourselves so that we can better support our clients.

Our main product, Eventfinity, powers hybrid virtual events (e.g. agendas, video content, attendee directories, networking, chat rooms), as well as badge printing and mobile apps for in-person events.

The Technical and Logistics Support Coordinator will assist in managing production (badge printing), shipping, equipment testing (ipads, computers, printers), trouble shooting and general organization for an event technology based company and office assistance.

The ideal candidate is deeply experienced with badge printing and various printer scenarios and troubleshooting; understands the demands and timelines of live events; able to quickly adapt methodologies and approach to problem solving given ever-changing client demands. Understands need for presentation of information in a way that is digestible for any reader at any time during pre-production and onsite components of live events.

Key Responsibilities:

• Test equipment prior to being deployed to onsite events
• Provide logistical & technical support for onsite event(s) from the office location
• Troubleshoot equipment including printers, devices and software
• Write and compile equipment maintenance documentation
• Print, label and organize credentials, check quality control
• Coordinate shipping, receiving and inventory of equipment going to and returning from events
• Travel to live events as support staff, when needed

Qualifications and Requirements:

• Deeply experience with badge printing
• Experience with printer scenarios and troubleshooting
• Understanding the demands and timelines of live events
• Highly organized and detail oriented
• Ability to quickly adapt to new methodologies
• Strong problem solving skills
• Understanding the need for presentation of information that is easily digestible
• Basic networking capabilities
• Basic knowledge of tech
• Resourceful and solution-oriented
• Strong communication skills
• Flexible, adaptable, and eager to learn
• HTML and css knowledge a plus
• Ability to travel (20%)
• Valid passport for international travel, if needed
• Based in New York, NY or nearby area

Schedule: 9:30am-5:30pm onsite at NYC office. Some travel (20%) required

Staff Benefits:

• Various Medical, Dental, Vision plans
• 401(k) with company matching 100% up to 4%
• 12 Company-paid Holidays
• 12 vacation days (increases with tenure)
• Sick and Personal Days
• Summer Fridays

Gramercy Consultants, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion or religious creed, color, sex (including pregnancy, childbirth, or related medical condition), genetic information, gender, gender identity and gender expression, sexual orientation, national origin, ancestry, citizenship status, marital status, uniform service member status, military and veteran status, tribal status, age, physical or mental disability, or any other protected status in accordance with applicable federal, state, and local laws.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Ability to commute/relocate:

• New York, NY 10018: Reliably commute or planning to relocate before starting work (Required)

Experience:

• badge printing: 2 years (Preferred)
• software troubleshooting: 3 years (Preferred)
• live event: 2 years (Preferred)

Work Location: In person