GRADIENT Hiring for Technical Account Manager Full Time

The Company

NYC based Experiential Marketing Agency is seeking the perfect fit for our team. We are a boutique, creatively led, high-end experiential marketing agency with clients in the spirits, fashion, film and luxury industries. We are in high-growth mode ready to add to our team of 70+. The ideal candidate is one who thrives in a fast-paced, multitasking environment that values productivity and efficiency balanced with utmost quality, who flawlessly executes design projects, and who has impeccable, evolving taste.

Position Overview:

We are seeking a dedicated and proactive Technical Account Manager with expertise in livestream events to join our team. The Technical Account Manager will play a pivotal role in ensuring the success of livestream events for our clients. This role involves understanding our clients’ technical requirements, providing exceptional customer service, and overseeing the flawless execution of livestream events.

The Opportunity

The Account Manager will guide agency clients through the strategic and creative needs of the experiential production programs. This will be done by balancing the demands of the clients, with the realities of the production team and other internal team members. The Account Manager’s main objective is to push through the client’s strategic and creative needs and mitigate any issues the customers may face in order to retain and grow their client business. The ideal Account Manager candidate will have experience in the experiential industry (agency or client-side) and will be an excellent communicator.

Responsibilities

• Work cross-functionally within the company to represent the client’s needs
• Create and maintain relationships with clients to better understand and achieve their needs
• Manage all ing about the health of customers’ accounts
• Represent the clients’ needs within the agency creative workflow
• Write and oversee the creation of proposal decks and program recaps

Qualifications

• Previous account management experience required
• Articulate and well-accustomed to a client-facing role
• Willingness and ability to travel
• A creative sensibility
• Previous experience in an agency setting
• Broadcasting and/or live stream background required

Compensation

• Salary range: $75K – $85K + benefits based on experience.
• Healthcare/dental insurance after 90 days of employment
• Paid time off
• A fun working environment