Grace Integrated, LLC Hiring for Medical Office Assistant at Westmont, IL Full Time

Responsibilities:

Patient satisfaction:

• Serves as the first point of contact within an office setting.
• Demonstrates the ability to be flexible, adaptive to change, and handle stressful situations in a mature, professional manner.
• Protects behavioral patient privacy at all times, verbally and physically, by checking for release of information before confirming a patient’s presence, securing workstation and paper records, and using patient first names only.
• Greets all intake patients appropriately, processes intake paperwork efficiently and routinely keeps patients informed regarding expected appointment delays through patient rounding.
• Works closely with Intake and support staff to communicate cancellations and changes.
• Understands health insurance verbiage, communication and portal navigation
• Accurately communicates with patients (and family members when appropriate) including explanation of benefits
• Audits charts for key information within the billing system

Departmental Productivity Support:

• Completes special assignments and projects while consistently meeting targets, timetables and deadlines while coordinating clerical work for the department.
• Shows proficiency in covering for all support positions.
• Attends staff meetings and contributes to department process improvement