Do you have a passion for customer service?
Do you enjoy helping people?
We currently have an opportunity for a multi-functional Customer Service Assistant GPR (Platform & Ticket Office) to deliver world-class customer service at St Pancras International.
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.
As a Customer Service Assistant GPR you must be able to demonstrate a ‘can do’ attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform duties. On a day to day basis you will be in the Ticket Office or on the station dispatching the trains and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet.
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
Experience / Skills / Requirements
Applicants must be willing to work unsocial and irregular hours, including nights and weekends.
Please note that as this role is a ‘General Purpose Relief’ you will be obliged to work at other stations in the area in addition to St Pancras (TL Core, West Hampstead, Kentish Town, Catford Loop and Wimbledon Loop) as and when required.
Full Job Description POSITION SUMMARY ing directly to the Managing Director, the Office Administrator & House Manager holds together an...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Overview: School Office Manager – Registrar Pay: $15.00 per hour Hours: Monday through Friday Calo...
Apply For This JobCommis à la fabrication. Les Finitions ÉVO inc est une jeune entreprise dynamique qui met en marché et distribue des...
Apply For This JobA Popeyes Team Member creates memorable experiences for Guests. You are passionate about providing Guests with the best experience possible,...
Apply For This JobL’enseignante ou l’enseignant dispense des activités d’apprentissage et de formation aux élèves et elle ou il participe au développement de...
Apply For This JobProvince of BC -...
Apply For This Job