Government of the Northwest Territories Hiring for Client Services Officer at Fort Smith, NT Full Time

The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.

Job Information

Reporting to the Regional Manager, Income Security Programs, Fort Smith this position is located in Fort Smith and is responsible for the delivery of the Income Security Programs (ISPs), which range in scope from full assistance to income subsidies. Income Security Programs assist eligible NWT residents to meet their financial needs and maintain their health, dignity and reach self-sufficiency.

The Client Service Officer will have thorough knowledge of all Income Security Programs, as well as a working knowledge of other funding sources such as Employment Insurance (El), various Pension Plans, Income Tax, and the National Child Benefit Program. The Office will also have knowledge of the different community based agencies and resources available to appropriately refer clients, including productive choice possibilities in the community and region. They will have demonstrated skills in service management, assessment, interviewing techniques and program compliance, strong financial investigation skills to authenticate client financial information and prevent program abuse, and strong communication skills, including writing, empathic listening, conflict resolution, providing feedback, questioning, paraphrasing and interpreting verbal and non-verbal information. The Client Service Officer will be client service oriented including valuing diversity, treating all clients fairly and equally, being flexible, and maintaining confidentiality.

GNWT Inquiries

Inquiries Only:
Fort Smith HR Client Service Centre

Department of Finance

Government of the Northwest Territories

195 MCDOUGAL ROAD

BOX 876

FORT SMITH, NT X0E 0P0

Tel (867) 872-6500

Fax (867) 872-3298

[email protected]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.