Government of Saskatchewan Hiring for Income Assistance Worker – Client Service Centre at Regina, SK Full Time

Employment Type: SGEU Term 9 months or more

Location(s): SK-Rgna-Regina

Ministry: 036 Social Services

Salary Range: $26.038 – $32.630 Hourly

Grade: SGEU.07.

The Social Services’ Client Service Centre is looking to fill several Income Assistance Worker positions on a term basis in Regina. These positions are responsible for delivering services to individuals and families through a call centre environment.

The successful candidate will be client-service oriented, respectful and able to work effectively as part of a team delivering services to families and individuals in accordance with regulations and policies governed by the Saskatchewan Assistance Act. Using a solution-focused and strength-based approach, you will assess individuals’ eligibility for financial assistance; make referrals using the Ministry, outside agencies and community resources; prepare written correspondence; and do research and make recommendations within program regulations while balancing workload pressures in order to meet deadlines.

You will be required to access, input and retrieve information while using several computer systems (CRM, Telax, SWIN, COMS, etc.). You will be required to conduct client interviews over the phone to evaluate and integrate these details into a shared case plan.

The successful candidate will have knowledge of multicultural perspectives, interviewing skills, the impacts of poverty, and principles of Social Work. You will have the ability to organize and record information and maintain positive relationships with diverse clients.

Typically, the knowledge and competencies required for this position would be obtained through a degree in human services or a combination of human services experience and/or education and client service work experience.

We are committed to workplace diversity.

Hours of Work: C – SGEU Regulated 37.33 – one day off every three weeks

Criminal Record Check Requirement: The successful candidate shall be subject to a Criminal Record Check, including a vulnerable sector query, as a condition of employment

Number of Openings: 9

Closing Date: Nov 16, 2021, 11:59:00 PM