Gordon Food Service Hiring for Customer Care Representative at Milton, ON Full Time

As one of the largest privately held foodservice distributors in North America, our family business has a history of developing talented professionals, pursuing innovative ideas and building strong relationships.

We are seeking great people looking for professional and personal growth. If you are interested in joining an innovative, supportive, values-driven company, we invite you to consider a career with Gordon Food Service. Take a look at these videos to learn more about who we are and what we do!

Responsibilities & Qualifications:
Customer Care Representative Position Summary:
Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies

Shift: Thursday – Monday 8:30AM – 5:30PM EST

Location: Flexible – This role will be performed remotely

Service Oriented: Responds with a sense of urgency to meet the needs of customers, employees, and suppliers.

Communication: Expresses thoughts clearly and concisely (both written and verbally).

Integrity: Establishes trust and deals with issues directly.

Results Oriented: Effective in the planning, prioritization, and timely execution of work

Self Management and Development: Takes personal responsibility for own growth and development

Teamwork: Modifies personal style, focusing on the needs of others, listening effectively to achieve a common goal

Change: Embraces and creates change

Business Acumen: Understands and applies business knowledge

Essential Functions

Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers

May mentor new Customer Care Generalists and attend ongoing training sessions

Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service

Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed

Supports Recalls Communication Management, as needed.

Performs other duties as assigned.

Knowledge/Skills/Abilities

Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.

Must have excellent attention to detail, time management and organizational skills.

Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.

Must have the ability to multitask, prioritize and be able to work independently or within a team environment.

Highly motivated self starter with a focus on details and accuracy in a fast paced environment

Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices

Must have good customer service and time management skills.

Ability to demonstrate understanding of Foodservice industry and operations

Ability to adapt to frequent technological and GFS proprietary application changes and program functions

Ability to perform 10-key data entry

Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line

Our Commitment:
We’re a company with integrity at its core. We believe in treating each other with respect and working as a team to get things done right. And because of this collaboration, we’ve created an atmosphere that’s fun, supportive, and alive with energy!

Gordon Food Service is an equal opportunity employer.

Watch these videos for even more information about Gordon Food Service!