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Customer Services & Support
Gold’s Gym – British Columbia Hiring for Customer Service Representative at Vancouver, BC Full Time
Gold’s Gym West Broadway is hiring part time Customer Service Representative, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!
About Gold’s Gym
Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous “Muscle Beach” and opened up the first Gold’s Gym on Pacific Avenue in Venice, California. At Gold’s Gym, our goal is simple: We’re here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.
Key Responsibilities
Greet members and guests enthusiastically to encourage a positive culture at the club
Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters
Monitor member check-ins to identity delinquent accounts
Check in all members and guests using the proper registration procedures
Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner
Promote club events, group fitness classes, and any other in-club events to members and guests
Efficiently and effective input and update daily cash reconciliation documents
Process point of sale items, such as retail and concession sales
Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as neede
Qualifications
Customer service driven with an enthusiastic attitude
Committed to delivering exceptional customer service and promoting client loyalty
Have a positive attitude and outstanding, adaptive communication skills
High school diploma required
Excellent written and verbal communication skills
Proficient in Microsoft Office (Word, Outlook, Excel, etc.)
Knowledge of cash transaction processing procedures
What We Offer
Positive, rewarding, and collaborative team environment
Competitive compensation
Complimentary club membership
Discount on Gold’s Gym products and services
NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Gold’s Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.