Gold’s Gym – British Columbia Hiring for Customer Service Representative at Langley, BC Full Time

About Gold’s Gym

Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous “Muscle Beach” and opened up the first Gold’s Gym on Pacific Avenue in Venice, California. At Gold’s Gym, our goal is simple: We’re here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.

Key Responsibilities

Greet members and guest enthusiastically to encourage a positive culture at the club

Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters

Monitor member check-ins to identity delinquent accounts

Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner

Promote club events, group fitness classes, and any other in-club events to members and guests

Efficiently and effective input and update daily cash reconciliation documents

Process point of sale items, such as retail and concession sales

Check in all members and guests using the proper registration procedures

Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed

Qualifications

Customer service driven with an enthusiastic attitude

Committed to delivering exceptional customer service and promoting client loyalty

Have a positive attitude and outstanding, adaptive communication skills

High school diploma required

Excellent written and verbal communication skills

Proficient in Microsoft Office (Word, Outlook, Excel, etc.)

Knowledge of cash transaction processing procedures

Available to work evenings and weekends

What We Offer

Positive, rewarding, and collaborative team environment

Competitive compensation

Complimentary club membership

Discount on Gold’s Gym products and services

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Gold’s Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.