GoFor Hiring for Bilingual Customer Service Representative (remote) at Vancouver, BC Full Time

As GoFor continues its expansion across North America bringing our on-demand delivery service to additional markets, we are looking for highly skilled, enthusiastic, and self-driven individuals to join our team.

We are looking for highly skilled, enthusiastic and self-driven Customer Service Representatives to join our team. We are a technology driven logistics company that brings together retailers, wholesalers, general contractors and trades people matching them in real-time with vehicle fleet operators, individual owner/operators and rental fleet operators. Using our powerful technology platform, we harness idle logistics capacity and match it in real-time with construction industry professionals who need fast, reliable, trained and on-demand delivery.

We are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal opportunity employer and are committed to work with applicants requesting accommodation at any stage of the hiring process.

Job Overview

Reporting to Market Place Operations leadership, Customer Service Representatives are responsible for achieving outstanding partner satisfaction as they manage the day to day customer service mandate of GoFor.

As a Customer Service Representative, you will be responsible for achieving outstanding merchant partner satisfaction. You will manage and maintain all aspects of communication to merchants while an order is in progress or as follow up to a completed order.

The Customer Service Representative will ensure their area of responsibility meets and exceeds the expectations of our business objectives and contributes to our company’s success in the long run.

Please note: This is a full time position with shifts that rotate between team members to allow for coast to coast coverage of our clients needs.

Job Responsibilities

Reporting to the Customer Care Team Manager you will:
Oversee Zendesk call/ticket system to manage the customer service workflow;

Be comfortable resolving merchant inquiries/complaints via phone, email, chat or social media

Resolve product or service problems by clarifying the complaint, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Process merchant adjustments/credits where needed.

Prepare product or service reports by collecting and analyzing merchant information.

Maintains merchant records by updating account information.

Collaborate with logistics delivery and sales departments of the region to identify service opportunities;

Work directly with our engineering and product teams to identify potential opportunities and continuously improve our platform, business insight systems and operational work;

Experience

The ideal candidate will have a minimum 3 years of customer service/call centre experience – mid/high volume. The candidate must also be able to read, write and speak in both of Canada’s official languages (French and English).

Skills & Abilities:
Strong knowledge of customer support methodology;

Exceptional knowledge of Microsoft Office (Excel, Word, Outlook);

Exceptional ability to multitask through various communications channels, CRM, chat, phone, email;

Great verbal communication and writing skills and ability to use positive language in both official languages;

Having the ability to make hard and fast decisions within a data driven environment is crucial to success and take responsibility;

Adaptability and patience;

Exceptional planning and prioritization skills as well as strong ability to strategize and plan;

Ability to be proactive and oversee upcoming challenges;

Strong time management skills;

Ability to work in collaboration with other cross functional teams;

Open to direction and feedback and be able to run with it and communicate your progress.

Bring your enthusiasm, work ethic, and A-game to work every day.

What do we offer?

Competitive compensation package;

Flexible Health Benefits;

A dynamic work environment inside one of the fastest growing companies in the country;

Empowerment to take on important activities, apply your skills and be recognized for your contributions;

A highly collaborative team environment where there are no egos or politics, we just work together and get things done;

A work environment built on our founders belief that knowledge is power, transparency drives focus, collective well-being is nurtured and return-on-life is far more important than return on investment;

Opportunity to work with amazing and talented people. No one succeeds alone, we execute together.

Important Information:
In order to be considered, your application must clearly explain how you meet the essential requirements.

Job Type: Full-Time, $20 per hour

Closing Date:
January 28th, 2022

Accommodation:
We are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal opportunity employer and are committed to work with applicants requesting accommodation at any stage of the hiring process.

We thank all those who apply. Only those selected for further consideration will be contacted.

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