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Customer Services & Support

Goar Endriss & Walker, PA GEWCPA Hiring for Remote Customer Service Representative at Buckeye, AZ Full Time

Full Job Description

Goar, Endriss & Walker, P.A. is a accounting firm, we are dedicated to providing our clients with professional, personalized services and guidance in a wide range of financial and business needs.

Were Currently Seeking a Remote Customer Service Representative :

The Customer Service Representative must ensure that the customer specifications and requests are accurately captured by collecting, entering, forwarding and troubleshooting problems/issues as needed.

Role and Responsibilities:
  • First contact for receiving phone calls and emails for parts order questions, quotes, and orders.
  • Responsible for responding to questions from customers or individuals on how a to operates or directing them to the person that is able to assist.
  • Monitors, expedites and follows up with customers.
  • Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and process has been followed.
  • Utilize our Oracle System to capture customer information, generate proposals and monitor the order processing.
  • Possess a patient and understanding attitude, with a focus on finding a solution to customer issues.
  • Assist in the maintaining the integrity of customer and transaction data.
  • Assist in maintaining the integrity of information through our Tracking Systems.
  • Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.
  • Have good organizational and follow-up skills.
  • Maintain a positive mindset toward each customer inquiry and request.
  • Ensuring all customer communication is clearly documented.
Qualifications and Education Requirements:
  • High School Diploma required
  • Work effectively in diverse team and fast paced environment.
  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills.
  • Able to meet short and long term deadlines.
  • Bi-lingual English /Spanish is a plus
Competitive Compensation and Benefits:
  • Health, dental and vision insurance.
  • Paid time off.401(k), $0.75 to $1.25 match up to 6%.
  • Life and disability insurance.
  • In-house training instructors/programs.
  • Tuition reimbursement.
  • Employee referral program.
  • Discounts: cellular phone service, computers, tooling, cars and trucks.

Job Overview

  • ID: 335177
  • Date Posted:
  • Location:
  • Job Title: Goar Endriss & Walker, PA GEWCPA Hiring for Remote Customer Service Representative at Buckeye, AZ