Globe Life Hiring for Customer Service Associate (Entry-Level) at Richmond, VA Full Time

AO – American Income Life Insurance is seeking friendly and service-oriented individuals to join our team as Customer Service Associates. In this entry-level role, you’ll have the opportunity to build your career while providing exceptional support to our valued policyholders.

About AO – American Income Life: American Income Life has protected working families across the United States and Canada with affordable life insurance products for over 60 years. Our mission is to offer supplemental insurance solutions that provide financial peace of mind.

The Role: As a Customer Service Associate, you will be the first point of contact for our policyholders, responding to inquiries and ensuring consistently outstanding customer experiences. Responsibilities include:

• Addressing customer questions and concerns through various channels (phone, email, chat)
• Reviewing and processing updates, changes, and claims on insurance policies
• Resolving complex issues by applying product knowledge and problem-solving skills
• Maintaining accurate records within our customer database
• Adhering to all company policies and regulatory compliance standards

What You’ll Need:

• High school diploma or equivalent education
• Strong written and verbal communication abilities
• Excellent active listening and interpersonal skills
• Basic computer literacy and ability to navigate multiple applications
• Positive attitude and commitment to providing exceptional customer service
• Strong multi-tasking and time management capabilities

Our Commitment to Your Success:

• Competitive commission-based salary and opportunities for performance-based incentives
• Comprehensive benefits package (health, dental, vision, 401k)
• Potential for career growth and advancement

If you’re a friendly professional with a passion for customer service, we’d love to hear from you! Submit your resume to start your journey!

AO – American Income Life is an Equal Opportunity Employer.

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