Global Reach Hiring for IT Support Specialist at Ames, IA Full Time

We are looking for a qualified Computer Technician to install, maintain and repair computers and networks. You will be the one to ensure that adequate IT infrastructure is in place and is used to its maximum capabilities. As a computer technician you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality. The goal is to install and maintain high quality networks and computer systems.

Responsibilities

• Set up hardware and install and configure software and drivers
• Maintain and repair technological equipment (e.g. routers) or peripheral devices
• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
• Manage security options and software in computers and networks to maintain privacy and protection from attacks
• Perform regular upgrades to ensure systems remain updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Arrange maintenance sessions to discover and mend inefficiencies
• Keep records of repairs and fixes for future reference
• Offer timely technical support and teach users how to utilize computers correctly

Skills

• Proven experience as computer technician or similar role
• Experience with LAN/WAN networks
• Thorough knowledge of computer systems and IT components
• Good knowledge of internet security and data privacy principles
• Excellent troubleshooting skills
• Very good communication abilities
• Exceptional organizing and time-management skills
• BSc/BA in Computer Science, engineering or relevant field
• Relevant certifications (e.g. CompTIA A+) will be an advantage

Job Type: Full-time

Pay: $38,000.00 – $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Technical Support: 2 years (Required)
• Customer Service: 2 years (Required)

Work Location: One location