Global Payments Hiring for Remote Work from Home Banking Customer Service at Atlanta, GA Full Time

What Part Will You Play?

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
• Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

What Are We Looking For in This Role?

Minimum Qualifications

• High school diploma or equivalent required

• Must have at least one full year of recent contact center experience in the last 18 months to be considered for this work from home role.
  

• Designated workspace free from noise and other distractions

• Remote office internet connection via DSL or Cable Modem with a minimum speed of <50mbps down and <10-15Mb upload

• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  

• Schedule: Most schedules will be mid to late shift with days off during the week.

• Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.
  

• Able to successful complete a background check that includes criminal , credit , drug screen , verification of education and past employment.

• This is a United States only role

• #LI-Remote

• The pay for this role is $15.00 per hour
  

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge – Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity – Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision – Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.