Global Excel Management Hiring for Customer service Representative – Primary Assistance at Sherbrooke, QC Full Time

As a Case Coordinator, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;

Open the initial claim and refer the person to the most suitable healthcare providers;

Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;

Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and training do you need?

A high school diploma combined with experience in customer service;

Work experience in customer service, telecommunications, or in the medical field;

Excellent verbal and written communication skills in French and English. Any other language is considered an asset;

Proficiency in the Microsoft suite of products;

Ability to work efficiently with people in a fast-paced, team-based environment;

Good problem-solving skills;

Available days, evenings and weekends;

Show empathy, understanding, patience and attention to detail, while being professional and resourceful.

We offer you:
Global Excel offers more than a position;

We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;

Please reach out to your local HR department if you would like to know more about benefits offered in your site.

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