Global Excel Management Hiring for Customer Service Representative – Pre Travel at Sherbrooke, QC Full Time

As a customer service representative, you will report to the Claims Assistance Team Leader. You will be responsible for answering inbound calls. The customer service representative is also responsible for Pre-Travel Inquiry calls only. Your role is to be an advocate for both the company and the client.

What are the main responsibilities?

Take inbound calls from clients;

Take ownership of client complaints and advocate on behalf of both client and company;

Explain the claims process to the customers;

Explain insurance coverage by quoting correct policy benefits, exclusions and maximums;

Remain calm during stressful situations.

What skills and experience are we looking for?

College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims;

Excellent verbal and written communication skills (English and French), other languages are an asset;

Customer Service oriented;

Capacity to work with people in a fast-paced, team-based environment;

Must exhibit strong communication skills and professionalism;

Proficient computer skills (Microsoft Office, Internet etc.)

We offer you:
Global Excel offers more than a position;

We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;

Please reach out to your local HR department if you would like to know more about benefits offered in your site.

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