Gilmore Global Hiring for Customer Service Representative (CSR) at Ottawa, ON Full Time

Gilmore Global Logistics Services is seeking a motivated and energetic individual to join our team as a Customer Service Representative.

The successful applicant is a multi-tasker with excellent communication skills and an upbeat attitude. The ideal candidate should always be willing to meet each challenge directly, be attentive and maintain a high level of accuracy in their work.

An aptitude for problem solving along with great organizational skills are essential. A working knowledge of MS Outlook, MS Word and MS Excel is required for this position. Most importantly, a Customer Service Representative should have a genuine desire to meet the needs of others.

Please forward your resume – If you are passionate about growth, building a career and making a difference,

The position: Monday to Friday – Days only – 8 AM to 4:30 PM – Starting salary is $36,400 with room to grow within the organization.

The successful candidate will:

• Manage the day-to-day orders
• Provide administrative support
• Communicate regularly with clients and key account representatives
• Manage the maintenance of accounts to ensure the accuracy of information in accordance with client contracts.
• The position is based out of our Headquarters in Kanata.

Job Description:

• The 1st point of contact for assigned Client(s) both for order queries, general communications, product/service issues and escalations.
• Assures the timely and accurate processing of orders and tickets for assigned Client(s) within contractual turn times.
• Conducts prompt and accurate entry of data in internal systems on assigned Client(s)
• Responds to inquiries in a timely manner and ensures overall customer satisfaction.
• Tracks all orders and packages as per contract requirements.
• Places and checks orders, confirms status and updates transactions as required.
• Completes monthly inventory reports and volume analysis on assigned accounts.
• Updates Account Manager on the status of assigned Client(s).
• Follows established procedures from applicable guides and training material.
• Supports training requirements of new and current team members.
• Completes miscellaneous requests in a timely, positive manner.
• Logs all issues that occur daily for resolution and reporting.

Please Note: This position is work from the office.

Job Types: Full-time, Permanent

Salary: $36,400.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends