GFL Environmental Inc. is Looking for Customer Service Representative Full Time

We are searching for a Customer Service Representative who can offer reliable support to the sales team and participate in project work as assigned. The successful candidate will be responsible for having contact with customers, capturing feedback, and ensuring systems are up to date and accurate. This is an introductory, project based role that upon completion may lead to relocation opportunities within the Province.

The incumbent should either be based in Estevan or Regina, SK.

Job Summary:
Contact current customers to verify profile and service details

Advise customers of opportunities to facilitate ease of administration

Assist customers with account set up on GFL’s on-line payment portal

Collaborate with sales representatives to address any customer concerns and see through to resolution.

Create updated service agreements and convey to customers for execution

Prompt and professional follow up to ensure all questions are answered and agreements are returned for processing

Report on targets and achievements

Allocate additional business opportunities to Account Managers based on customer needs

Perform other projects as needed.

Qualifications

Experience in a customer service role

Sales experience would be considered a strong asset.

Experience with waste and recycling services industries an asset

Comfortable working in Windows-based environments

Computer literate with proficient use of customer database systems and Excel

Enthusiastic self-starter with strong work ethic and a proven track record for success

Clean professional image and sense of pride that promotes a positive team spirit

Exceptional customer service and phone skills along with a strong sense of team

Excellent organizational, problem solving and time management skills

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.