GFL Environmental Inc. is Looking for Customer Service Representative Full Time

GFL is looking to hire a Customer Service Representative to join our team based out of our Toronto office! The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. This individual will also assist outside sales representatives with appointment setting, customer tracking and quotations.

Key Responsibilities:

• Provide excellent customer service and professionalism to all customers via telephone, email, and web support
• Communicate clearly and concisely with on-the-road employees to provide instructions and assistance
• Maintain a positive attitude, and promote GFL by focusing on cooperation, employee partnership and positive telephone and email interactions
• Answer incoming and make outgoing customer telephone calls
• Receive and resolve, within established guidelines, customer questions and concerns
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales
• Research and complete customer refunds and submit for approval before forwarding requests to Accounts Receivable for payment
• Enter new subscription residential accounts into system and maintain new account files
• Work with supervisors to ensure that all missed stops and special pick-ups are completed daily
• Provide timely and accurate information regarding missed stops or other customer concerns
• Generate call-in work orders for drivers
• Process customer payments via internet, phone and take cash payments as needed
• Run credit checks on new customers
• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled
• Scan all contracts into system and maintain records of them
• Perform other duties and responsibilities as required or requested by management

Knowledge, Skills and Competencies:

• 1-2 years of high-volume customer service call center experience
• Basic Proficiency in Microsoft Outlook, Microsoft Word and Excel
• Good problem-solving ability
• Excellent data entry skills
• Able to implement solutions to general and specific customer concerns
• Able to work in fast-paced environment, meet time deadlines and perform under pressure
• Strong organizational and record keeping skills
• Able to speak and communicate effectively with customers and employees both verbally and in writing

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.