GFL Environmental Inc. Hiring for Customer Service Representative at Toronto, ON Full Time

GFL is looking to hire a Customer Service Representative based out of our Toronto office! The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. This individual will also assist outside sales representatives with appointment setting, customer tracking and quotations.

Key Responsibilities:
Provide excellent customer service and professionalism to all customers via telephone, email, and web support

Communicate clearly and concisely with on-the-road employees to provide instructions and assistance

Maintain a positive attitude, and promote GFL by focusing on cooperation, employee partnership and positive telephone and email interactions

Answer incoming and make outgoing customer telephone calls

Receive and resolve, within established guidelines, customer questions and concerns

Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales

Research and complete customer refunds and submit for approval before forwarding requests to Accounts Receivable for payment

Enter new subscription residential accounts into system and maintain new account files

Work with supervisors to ensure that all missed stops and special pick-ups are completed daily

Provide timely and accurate information regarding missed stops or other customer concerns

Generate call-in work orders for drivers

Process customer payments via internet, phone and take cash payments as needed

Run credit checks on new customers

Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled

Scan all contracts into system and maintain records of them

Perform other duties and responsibilities as required or requested by management

Knowledge, Skills and Competencies:
1-2 years of high-volume customer service call center experience

Basic Proficiency in Microsoft Outlook, Microsoft Word and Excel

Good problem-solving ability

Excellent data entry skills

Able to implement solutions to general and specific customer concerns

Able to work in fast-paced environment, meet time deadlines and perform under pressure

Strong organizational and record keeping skills

Able to speak and communicate effectively with customers and employees both verbally and in writing

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.