GFD Hiring for Trainor – Customer Experience at Toronto, ON Full Time

Customer Experience Trainer Duties:
Facilitate and lead training program to new hire class.

Manage, design and deliver effective training programs for new hire class, refresher programs and application training

Coordinate training schedules collaboratively with Call Center Management

Work closely with Call Center Management and Recruitment Specialist in designing product-training curriculum

Gather feedback from Call Center Management to ensure that training needs are met

Develop and review course outlines and other materials, ensuring accuracy and consistency of language, format and styles

Provide ongoing support, guidance and consultation to new hires

Research variety of engaging and instructional techniques which promote professional development within a high-quality learning environment, execute new processes to help enhance current programs

Ensure modules and course materials are available and maintained for distribution to all staff including new hires

Evaluate new hire progress and ensure all progress is documented day by day and communicated with management and recruitment specialist.

Participate in special projects involving the introduction of new applications and/or application upgrades.

Collaborate with other departments within the company to identify and recommend process improvements

We are looking for the following skills and experience:
Training experience, preferably in a call center or customer service environment

University Degree or College Diploma

Advanced working knowledge of the Microsoft Office Suite of Applications.

Tech Savvy

Call Center Experience is a huge plus

Exceptional Presentation Skills

Personable team player with excellent verbal and written communication skills

Ability to adapt, educate and provide support to a varying range of skill levels, learning styles and personalities

Essential skills include excellent organization skills, attention to detail, time management and the ability to seamlessly shift between competing priorities

Why Apply?

Competitive Salary

Benefits and Incentives

Great team and learning environment

Endless room for growth within the company!

If this sounds like the job for you, please submit a copy of your resume and cover letter.

All candidates that we would like to move forward with will be contacted via email by our Recruitment Specialist.