GetIt Recruit – Administrative Hiring for Customer Support Representative – Remote | WFH at Nashville, TN Full Time

Join us on an extraordinary journey to redefine the future of the real estate and construction industries worldwide. Our innovative platform offers an unparalleled solution that simplifies and streamlines project management from start to finish for businesses of all sizes. This role offers you a unique opportunity to be at the forefront of developing the first cloud-based application dedicated to managing the entire lifecycle of real estate construction projects. Imagine being part of creating something revolutionary – a solution so impactful, it’s considered the ultimate tool in construction project management.

Role Description

We are on the lookout for a Customer Support Specialist who brings 1-2 years of experience in a similar role, preferably within an enterprise SaaS environment. Your role will be pivotal in ensuring our clients receive outstanding support and service. You will be the go-to person for customer inquiries, technical troubleshooting, and guiding users through our product’s features and functionalities. This position calls for a tech-savvy individual with a knack for solving problems and a passion for making customers happy.

Key Responsibilities

Provide swift and professional support to customer inquiries via email, chat, and phone.

Troubleshoot technical issues with our SaaS platform, escalating more complex problems to relevant teams.

Educate customers on product features and functionalities, ensuring they get the most out of our platform.

Maintain detailed records of customer interactions and issues in our CRM system.

Work closely with Product Development, Engineering, and Sales teams to champion customer needs and contribute to product enhancements.

Identify and implement ways to improve our support processes and enhance customer satisfaction.

Keep abreast of product updates, new features, and industry trends to better support customers.

Offer proactive support by identifying and addressing customer needs ahead of time.

Skills And Qualifications

Bachelor’s degree in a related field or equivalent experience.

1-2 years in customer support within a SaaS company.

In-depth knowledge of SaaS products and technologies.

Outstanding communication skills, with the ability to explain complex information clearly.

Strong problem-solving skills, critical thinking, and the ability to remain calm under pressure.

A customer-first mindset, with patience and empathy.

The ability to manage multiple tasks simultaneously in a fast-paced environment.

Experience with CRM systems and support tools.

Experience working with remote teams and startup experience are advantageous.

Join Us

If you’re excited by innovation and eager to contribute to shaping the future of real estate and construction project management, we can’t wait to learn more about you. We’re looking for passionate individuals ready to make a significant impact. Apply now to start the conversation and explore how you can fit into our dynamic team.

Employment Type: Full-Time

Salary: $ 15.00 21.00 Per Hour