GetIt Recruit – Administrative Hiring for Customer Service Specialist – Remote | WFH at Baltimore, MD Full Time

We are seeking a warm and highly analytical individual to join our dynamic customer care team as a Customer Service Specialist. In this role, you will be a vital part of ensuring customer satisfaction through effective communication, issue resolution, and product knowledge. Your friendly demeanor and problem-solving skills will contribute to our commitment to delivering outstanding customer service.

Responsibilities

Respond promptly to customer queries via various channels, including email, live chat, video, phone, and social media.

Escalate serious complaints or issues that require specialized attention.

Collaborate with colleagues and managers to identify and implement effective solutions to customer concerns.

Proactively identify common problems, escalating them to management with suggestions for improvement.

Maintain a professional and helpful demeanor, embodying our commitment to excellent customer service.

Gather and share customer feedback with internal teams to contribute to product and service enhancements.

Stay informed about new products and services, ensuring thorough understanding and knowledge.

Attend workshops and meetings as required to stay updated on company processes and goals.

Provide training to new customer service agents to foster a supportive and knowledgeable team.

Uphold client confidentiality at all times.

Requirements

High school diploma or GED; a bachelor’s degree in business, communications, or a related field is advantageous.

Practical experience with help desk software (e.g., Zendesk) and CRM software (e.g., Salesforce Sales Cloud) may be required.

Previous Experience In a Customer Service Role Is Preferred.

Ability to respond appropriately under pressure with sound judgment and excellent problem-solving skills.

Proficiency in a second language is advantageous.

Positive attitude and strong relationship-building skills with clients.

Flexibility to work irregular hours when required.

Superb written and verbal communication skills.

Work Arrangement

This position offers the flexibility of remote work, allowing you to contribute to our team from the comfort of your preferred workspace. Join us in providing top-notch customer service and be a key player in our commitment to customer satisfaction.

Employment Type: Full-Time