GetIt Recruit – Administrative Hiring for Customer Service Specialist – FMLA – Remote | WFH at Dallas, TX Full Time

We’re seeking a Customer Service Specialist passionate about providing exceptional service and support to clients, patients, and requestors. In this role, you’ll be at the heart of our mission to ensure satisfaction and service excellence. Your day-to-day activities will include assisting with inquiries related to disability and FMLA paperwork, managing a high volume of communications, and maintaining detailed records. This role offers the chance to work remotely, where you’ll be an essential part of our team, driven by shared values and a commitment to excellence.

Key Responsibilities

Provide outstanding customer service, focusing on client needs

Assist with status updates and detailed information regarding disability and FMLA paperwork

Maintain accurate, detailed notes and records

Respond quickly to customer communications

Ensure customer satisfaction through effective communication and service

Uphold company policies, guidelines, and procedures

Perform Data Entry And Other Administrative Tasks As Required

Stay up to date with emails and meet daily performance goals

Qualifications

Exceptional communication and problem-solving skills

1+ year of experience in a call center environment

Proficiency in multitasking, prioritizing, and time management

Eagerness to learn and grow within the role

Fast typing skills (50 WPM minimum)

Proficiency with Microsoft Office and related software

High school diploma or equivalent; further education is a plus

Previous experience in the medical industry is preferred but not mandatory

Benefits

Competitive salary with 401(k) and matching

Comprehensive health insurance (Dental, Life, Medical)

Paid Time Off and paid training

Employee assistance program

Vision insurance

Work from the comfort of your home

Ideal Candidate Traits

A fast learner who is self-motivated and can work independently

Flexible and adaptable to change

Reliable and dedicated to the role

Holds high ethical standards and shows diligence

Genuinely passionate about helping people and capable of empathizing with patients

Efficient and works well in a team

Maintains a positive attitude and is always looking to contribute more

Working Conditions

This is a full-time, remote position with a standard Monday to Friday, 8-hour shift schedule.

You’ll need a reliable internet connection and a quiet workspace for this remote opportunity.

Employment Type: Full-Time