GetIt Recruit – Administrative Hiring for Customer Service Representative – Remote | WFH at Wichita, KS Full Time

We are a leading provider of customer engagement solutions, operating more than 20 contact centers across the United States and Canada. Our services encompass a wide range, including telephone answering, appointment setting, customer support, third-party verification, sales, lead qualification, and market research. With over 10,000 satisfied clients, we process over 125 million interactions annually.

Job Summary

As a Remote Customer Service Representative, you will play a crucial role in providing high-level customer service solutions on a daily basis. You’ll handle both inbound and outbound calls, utilizing tools provided by our company to document customer interactions accurately. Your commitment to integrity, adherence to company policies, and dedication to customer satisfaction will be essential in this role.

Job Duties / Responsibilities / Essential Functions

Manage a high volume of inbound calls and consistently make outbound calls.

Identify and assess customers’ needs to achieve satisfaction.

Provide accurate, valid, and complete information using appropriate methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, providing timely solutions and alternatives.

Keep detailed records of customer interactions, process accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Take the extra mile to engage customers.

Required Knowledge/Skills/Abilities/Qualifications

Proven customer support experience or experience as a client service representative.

Track record of over-achieving quota.

Strong phone contact handling skills and active listening.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication skills (verbal, written, and interpersonal).

Ability to multitask, prioritize, and manage time effectively.

Proficient in typing.

Peer leadership qualities: exemplary attendance, positive attitude, and professional conduct.

Solution-oriented with a dedication to delivering an unforgettable customer experience.

Computer skills: familiarity with Windows, Microsoft Office, and the ability to learn new software quickly.

Flexibility with scheduling and work hours.

Driven by success: a desire to innovate and strive for excellence.

At least one year of previous high-volume call center experience.

Experience working with an automatic dialer.

Computer literate.

Pleasant phone demeanor.

Experience in both inbound and outbound environments.

Work-At-Home (WAH) Requirements

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible).

Hard-wired high-speed internet connection (ethernet cable).

USB-connected headset.

Webcam.

Quiet dedicated place to work, free from distractions including pets and children.

About Us

AnswerNet operates 35+ contact centers in the United States and Canada, providing a comprehensive range of contact management solutions. Our recognition as an award-winning service, including being listed on Inc. magazine’s “Inc. 500 List of Fastest Growing Private Companies” and Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies,” reflects our commitment to excellence.

We are proud to have been named a “Best Run Company” by SmartCEO magazine. If you are a dedicated and driven individual looking to be part of a dynamic team, we invite you to explore opportunities with AnswerNet.

Employment Type: Full-Time