GetIt Recruit – Administrative Hiring for Customer Service Representative – Remote | WFH at Tampa, FL Full Time

We’re on the lookout for a Customer Service Representative to join our dynamic team, playing a crucial role in enhancing health outcomes through our innovative technology, services, and clinical expertise. This remote role offers a unique opportunity to be at the forefront of problem-solving and take ownership of your contributions, actively supporting our mission to deliver impactful health solutions.

What You’ll Do

As a Customer Service Representative, your primary responsibility will be to facilitate the Medicare Appeal process by:

Handling incoming calls with a focus on resolving inquiries and complaints efficiently while adhering to our high standards and procedures.

Developing a thorough understanding of our policies, services, and operational procedures to provide accurate information and support to our customers.

Managing data entry tasks with precision, ensuring timely updates and information retrieval through our automated systems.

Engaging with a diverse clientele, including hospitals, physicians, and beneficiaries, to resolve issues and serve as a bridge between them and our review supervisors.

Maintaining detailed records of customer interactions and taking proactive steps to exceed our call volume and service level expectations.

Why Join Us?

Joining our team means being part of a compassionate and experienced group of professionals dedicated to redefining the healthcare landscape. We pride ourselves on being a pivotal partner for better healthcare outcomes, with our work reaching across the nation to make a real difference. Here, your work is not just a job—it’s a mission-driven career that offers room for growth and the chance to make significant impacts in people’s lives.

What We Offer

A comprehensive benefits package, including health plans, paid time off, retirement savings, and more, designed to support your career and life.

A competitive pay rate of $16.50 per hour, with consideration given to your experience and skills.

A supportive and inclusive environment where every employee is valued and diversity is celebrated.

Your Qualifications

A high school diploma or equivalent.

At least 2 years of customer service experience, preferably in a call center setting related to healthcare.

(Preferred) Experience in a medical office setting, with a general understanding of eligibility verification and knowledge of CPT and HCPCS codes.

A Commitment To Equality

We are an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or any other status protected by law.

Apply Today

If you’re passionate about making a difference and eager to take on a role where your work truly matters, we’d love to hear from you. While we can only reach out to those moving forward in the selection process, we value your interest and encourage you to keep an eye on future opportunities with us.

Thank you for considering a career with us. We’re excited to see how you can contribute to our mission and grow with our team.

Employment Type: Full-Time

Salary: $ 39,000.00 Per Year