GetIt Recruit – Administrative Hiring for CUSTOMER SERVICE REPRESENTATIVE – Remote | WFH at New York, NY Full Time

We are a dynamic and customer-focused company committed to delivering exceptional service and building strong relationships with our valued clients. Our team is dedicated to providing accurate information, resolving issues promptly, and ensuring a positive experience for every customer.

Role Overview

You will play a pivotal role in maintaining our reputation for outstanding customer support. Acting as a trusted liaison between our company and our customers, you will handle inquiries, provide product/service information, and address any concerns with efficiency and professionalism.

Responsibilities

Proactively generate sales leads and opportunities.

Identify and assess the unique needs of each customer to ensure satisfaction.

Cultivate lasting relationships and foster trust through clear and engaging communication.

Deliver accurate and comprehensive information using appropriate tools and methods.

Meet personal and team sales targets while effectively managing call volumes.

Resolve customer complaints promptly, offering suitable solutions and ensuring follow-up to guarantee resolution.

Maintain detailed records of customer interactions, account processing, and document filing.

Adhere to communication protocols, guidelines, and company policies.

Demonstrate a commitment to exceptional service by consistently going the extra mile to engage customers.

Requirements And Skills

Proven experience in customer support or as a Client Service Representative, with a demonstrated track record of exceeding performance targets.

Exceptional Phone Handling Skills Combined With Active Listening Abilities.

Proficiency in CRM systems and best practices.

Customer-centric mindset with the flexibility to adapt to diverse personalities and situations.

Excellent verbal and written communication skills, with a knack for effective presentation.

Join our team and become an integral part of our commitment to delivering unparalleled service and fostering long-term customer satisfaction!

Employment Type: Part-Time