GetIt Recruit – Administrative Hiring for Customer Service Representative – Remote | WFH at New Orleans, LA Full Time

Are you ready to join a dynamic team dedicated to putting clients and patients first? We are a leading group of comprehensive diagnostic companies, driven by innovation and a commitment to providing exceptional service. In a world where traditional lab work options can be limiting, we’ve reimagined the diagnostic experience.

About Us

We are a CAP-accredited leader in molecular diagnostics, specially designed to meet the evolving needs of our clients, whether they operate within the traditional clinical setting or beyond. With cutting-edge technology, personalized service, and in-network rates, we’re setting new standards in our industry.

Job Description

As a Client Success Specialist, you will be a vital part of our team, located in the vibrant city of New Orleans, LA, in a hybrid work role. The Client Success Team is the cornerstone of our commitment to delivering exceptional service to our clients. Your role will involve enhancing the overall client experience, driving increased service utilization, and ensuring client retention.

Responsibilities

Maintain regular and meaningful client contact to exceed client expectations.

Uphold strict confidentiality, adhering to HIPAA regulations in handling patient files, personal, and proprietary information.

Swiftly resolve and escalate issues to provide timely solutions.

Demonstrate courteousness and composure in all interactions.

Update and manage client information in CRM and LIS software systems.

Effectively communicate sensitive information with tact and diplomacy.

Possess a comprehensive understanding of the implementation process, from account setup to client IT support and lab operations.

Educate clients on our services and stay updated on patient monitoring, ensuring medication adherence, quality of care, and liability.

Expertly identify problems, gather information, establish facts, and derive valid conclusions.

Collaborate effectively to achieve specific goals and outcomes.

Train and coach clients on laboratory systems and processes.

Interpret insurance and reimbursement matters.

Cultivate productive relationships with internal company departments.

Represent the company with the utmost professionalism and ethical integrity.

Requirements

Strong typing, data entry, and phone skills.

Proficiency in Word, Excel, Adobe, and Outlook.

Knowledge of medical terminology.

Client-focused and service-oriented mindset.

Prior experience in client services; laboratory experience is a plus.

Flexibility to adapt to business and client needs.

Ability to visually assess test requisitions and computer data.

Thrives in a fast-paced and high-pressure environment.

Benefits

Generous Paid Time Off

Paid Holidays

Comprehensive Medical, Dental, and Vision coverage

Short Term and Long Term Disability coverage

Critical Illness and Accident coverage

Health Savings Account (HSA) and Flexible Spending Account (FSA)

Basic and Voluntary Life Insurance

401K Retirement Plan

If you are passionate about making a difference in the healthcare industry and possess the skills and attitude to thrive in a dynamic environment, we invite you to join our team.

Salary: $ 35,000.00 Per Year