GetIt Recruit – Administrative Hiring for Customer Service Representative – Remote | WFH at Mason, OH Full Time

We are currently seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this remote role based in Mason, OH, you will play a pivotal role in delivering outstanding service to our valued customers through various communication channels such as phone, chat, email, social media, and US mail. Your main focus will be on promptly and effectively resolving customer issues, ensuring a positive experience that aligns with our organizational goals.

Key Responsibilities

Assisting Customers: Engage with customers via phone and other communication channels to address service inquiries, troubleshoot problems, and provide support.

Problem Resolution: Utilize departmental tools, resources, and expertise to efficiently resolve issues. Collaborate with field/stores to find effective solutions, enhancing customer satisfaction and retention.

Positive Role Modeling: Set an example by continuously improving performance, demonstrating strong business acumen, and supporting departmental and company objectives.

Productivity and Quality: Ensure productivity targets, revenue goals, and quality standards are met or exceeded, contributing to overall customer satisfaction and success.

Professional Communication: Maintain a respectful and helpful demeanor in all interactions, using courteous and professional language.

Team Collaboration: Work effectively within a team, fostering a cooperative environment.

Win-Win Solutions: Aim for win-win outcomes when resolving problems that benefit both the customer and the company.

Basic Qualifications

High School diploma or equivalent, or relevant work experience.

Ability to produce high-quality written correspondence with customers.

Basic math skills.

Customer service orientation.

Intermediate PC knowledge, including familiarity with Windows operating systems, Microsoft Office, and mainstream web browsers.

Commitment to resolving customer issues promptly during the first contact.

Strong English comprehension and grammar skills.

Preferred Qualifications

Associate degree or higher.

Previous experience in telephonic or personal customer contact roles.

Retail store/field experience.

Employment Type: Full-Time