GetIt Recruit – Administrative Hiring for Customer Service Representative – Remote | WFH at Greensboro, NC Full Time

Provide concierge and white-glove level service, ensuring end-to-end resolution for customers.

Act as a single point of contact for the customer, building strong relationships to provide ongoing support.

Take ownership of problems, resolving them in real-time or through comprehensive and timely follow-up with the customer.

Research complex issues across multiple databases, collaborating with support resources to resolve all customer issues and anticipate future healthcare needs or opportunities for improvement.

Respond to and address consumer inquiries and issues promptly.

Conduct proactive research on assigned member accounts to identify service issues.

Identify process gaps and collaborate with other departments for process improvement.

Provide education and status updates on previously submitted pre-authorizations or pre-determination requests.

Meet performance goals in efficiency, call quality, customer satisfaction, first call resolution, and attendance.

About The Company

Join our team as we prioritize Work/Life Balance and offer an Exciting Millwright Opportunity.

We are an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Employment Type: Full-Time