GetIt Recruit – Administrative Hiring for Customer Service Representative – Remote at McLean, VA Full Time

We are currently seeking a dedicated Customer Service Representative to join our remote team. In this vital role, you will handle inbound calls with a focus on high-quality service and support. Your main responsibilities will include accurately documenting conversations, utilizing scripts, and accessing various resources to guide and enhance customer interactions.

Key Responsibilities

Respond promptly and effectively to incoming customer calls

Document all call information according to standard operating procedures

Utilize provided scripts and resources to ensure consistency and accuracy in communications

Access online reference materials to deliver confident and precise information to customers

Operate various technical systems with efficiency, including call center phone systems and internet applications

Achieve quality assurance standards and meet performance metrics set by the department

Provide customers with up-to-date, accurate information about services and programs

Handle sensitive and confidential information with discretion and integrity

Requirements

Minimum of a High School Diploma or GED

Strong computer and internet navigation skills

Reliable, high-speed internet connection capable of supporting voice and data simultaneously (hardwired via ethernet)

Ability to pass a language and knowledge assessment

Capacity to obtain a public trust entry of duty security clearance as this role involves working with government clients

Preferred Qualifications

Bilingual or multilingual abilities

Prior experience in a customer service role

Previous clearance for Public Trust Entry of Duty (specifically for government clients)

Professional licenses in Insurance, Healthcare, and/or Finance sectors

Experience with FEMA Call Center operations

Why Join Us?

We are committed to creating a supportive and inclusive environment where all employees are valued and can thrive. We offer equal employment opportunities without discrimination based on race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join us and become part of a team that values professionalism, quality service, and above all, a commitment to helping others.

Benefits

Competitive salary

Flexible, remote work environment

Opportunities for advancement and professional growth

We look forward to welcoming a motivated Customer Service Representative who is eager to contribute to our team and grow with us in providing exceptional service to our clients. If you are looking for a role that combines the satisfaction of helping others with the convenience of remote work, apply today!

Employment Type: Full-Time