GetIt Recruit – Administrative Hiring for Customer Service Representative – Remote at Buffalo, NY Full Time

Position Overview

As a Benefit Customer Service Representative, you will play a crucial role in assisting our valued client members with their enrollment and plan updates. You’ll have the freedom to provide the highest level of service, starting with one client and advancing as you demonstrate dedication to our clients.

Responsibilities

Quickly establish rapport with customers, responding in a compassionate manner through phone, email, and instant message.

Identify and exceed customer expectations, consistently meeting commitments.

Customize your customer service approach to accommodate various communication styles and personalities.

Maintain professionalism and diplomacy during challenging interactions.

Handle confidential information with utmost sensitivity and in compliance with HIPAA and Data Privacy laws.

Translate complex health, welfare, and pension terms into simple, understandable instructions.

Familiarize yourself with clients’ plan documents and online knowledgebase tools.

Collect relevant information to address immediate customer needs and anticipate future requirements.

Qualifications

High School Diploma or GED

Previous experience in Customer Service or Call Center is a plus

English-speaking candidates are preferred

Bilingual candidates in Spanish or French are encouraged to apply (Additional compensation for fully fluent speakers)

Schedule

Monday through Friday, no weekend shifts

During busy seasons, a 40-hour workweek with overtime as requested

Off-season hours may vary between 32 to 40 hours depending on client needs

Flexible availability between 7 a.m. and 8 p.m. (or 5:30 a.m. and 8 p.m. for some West Coast roles)

Join our team of dedicated professionals in a remote role that offers flexibility and growth opportunities.

Employment Type: Full-Time