GetIt Recruit – Administrative Hiring for Customer Service Representative (Advocate) – Remote | WFH at Philadelphia, PA Full Time

Join our team as a Customer Service Advocate and become an essential part of a supportive and inclusive environment. You are not just joining a company, but becoming a valued member of a diverse team dedicated to making a significant impact in the lives of our members. We offer competitive salaries and a comprehensive benefits package to attract and retain the best talents like you.

Role Overview

In this role, you will assist 50-70 individuals daily with various aspects of their healthcare needs, including primary care providers, medications, transportation to appointments, and inquiries about their benefits. Using multiple web-based systems, your knowledge and empathetic approach will greatly enhance our members’ quality of life. This full-time position requires a Monday through Friday commitment with the flexibility to work any 8-hour shift between 8 AM and 8 PM EST.

Training and Development

The initial extensive training is scheduled from 8 AM to 4:30 PM EST, Monday through Friday, for the first seven weeks. This role is both challenging and rewarding, requiring you to research complex issues related to health status and plan options while navigating through multiple databases. Fluency in computer navigation is essential as you toggle between systems, providing confident and compassionate support to our callers.

Key Responsibilities

Resolve customer inquiries on the first call by identifying the needs such as benefits, eligibility, claims, and more.

Educate and guide customers on consumer-driven health care topics, helping them select the best plan options and maximize their health benefits.

Facilitate communication with care providers on behalf of customers for appointment scheduling or specialist consultations.

Assist customers in navigating websites, promoting self-sufficiency and reassurance.

What We Value

Attention to Detail

Appreciation for Diversity

Agile Learning

Continuous Self-Development

Team Collaboration

Strong Customer Focus

Innovation Cultivation

Trust Establishment

Accountability

Quality Decision-Making

Qualifications

High School Diploma required

Minimum Of One Year Experience In Insurance Operations

Computer proficiency is a must

Preferred Qualifications

Experience in health care/insurance (familiar with medical terminology, health plan documents, or benefit plan design)

Background in social work, behavioral health, disease prevention, or health promotion

Comprehensive customer service experience with complex problem-solving

Our Commitment

We are committed to providing meaningful and respectful employment opportunities, particularly appreciating the service of Veterans and Military Families. We recognize and reward your performance, offering clear guidance for success in your role and opportunities for career advancement.

About Us

As a nationally recognized provider of outsourced business process services, we are committed to the highest standards of excellence. As a Service-Disabled Veteran Owned Small Business, service quality and adaptability are at the core of our mission, enabling us to exceed client expectations consistently.

Employment Type: Full-Time