GetIt Recruit – Administrative Hiring for Customer Service – Remote at Santa Barbara, CA Full Time

We are seeking a dedicated and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will play a key role in ensuring our customers have a positive experience with our products and services. The ideal candidate is informative, empathetic, and eager to solve customer problems efficiently and effectively.

Key Responsibilities

Answer client inquiries promptly and provide accurate product information

Assist customers with empathy, understanding, and a focus on quick problem resolution

Manage incoming calls, emails, chats, and interactive voice response systems

Learn and follow all customer service procedures and policies to provide exceptional service

Strive to exceed personal and team target goals, ensuring customer satisfaction

Record, organize, and file customer interactions and account changes for future reference

Upsell products and services when appropriate to enhance customer experience

Schedule call backs and appointments to resolve customer needs efficiently

Requirements

Previous experience in customer support, client services, sales, or a related field

Excellent communication skills, both over the phone and on various communication platforms

Basic computer skills and experience with multitasking in a fast-paced environment

Active listening skills to understand and address customer questions and concerns

Customer-focused mindset to ensure a positive customer experience and efficient issue resolution

Benefits

Health insurance coverage, including dental and vision plans

Excellent retirement plan options

Tremendous opportunities for career growth into various positions and management roles

Flexible working hours to promote work-life balance

Remote positions available, allowing you to work from the comfort of your home

If you are passionate about providing excellent customer service and are eager to contribute to a positive work environment, we encourage you to apply for this exciting opportunity. Join our team and be a part of a company that values your dedication and provides a platform for your professional growth.

Employment Type: Full-Time