GetIt Recruit – Administrative Hiring for Customer Service/Healthcare – Remote | WFH at St Louis, MO Full Time

2-3 years of experience in a managed care setting, medical office, or facility, with a demonstrated understanding of medical administration duties

Excellent customer service skills

Proficiency in MS Excel and general computer skills

Familiarity with medical terminology

Day-to-Day Responsibilities

Assist in activities related to the medical and psychological aspects of utilization and coordinated care

Conduct outreach via telephone to assigned members daily

Maintain and update an Excel spreadsheet with member assignments

Maintain consistent communication with supervisor

Document each phone call in Virtual Health

Performance Expectations

Ability to make a high volume of outbound calls

Proficient knowledge of medical terminology

Reliable home internet with a dedicated workspace (hardwired internet connection required due to HIPAA)

Complete 80-120 phone calls per day to the Medicare population

Achieve 100% compliance with all assigned members

Maintain an engagement rate of 80% or more monthly

No time off permitted in the first 90 days, unless pre-planned during the interview

Maintain an audit score of a minimum of 90%

Complete 600 member interactions per month (30 new members daily assigned)

Employment Type: Full-Time