GetIt Recruit – Administrative Hiring for CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE – Remote | WFH at New York, NY Full Time

Since 1874, we’ve been dedicated to saving lives. As the leading smart home security provider in the U.S., we at our company work tirelessly to protect and connect families, businesses, and larger commercial customers every day. Our commitment to continuous innovation, advanced technology, and strategic partnerships allows us to deliver products and services that safeguard life and valuables, whether at home, in your business, or on the go. As times change, so do we. Above all, our mission is clear: we help save lives for a living. If you’re seeking a career where you can make a real impact, join our team today and put purpose behind your paycheck.

Position Summary

As a Remote Customer Service/Call Center Representative, you will play a crucial role in our mission by responding to and following up on alarm activities. This is a remote position with classroom and on-the-job training held at our Manasquan, NJ location. Join us and contribute to the safety and security of our customers.

Essential Duties And Responsibilities

Verify, respond to, and dispatch emergency signals.

Answer incoming calls and handle alarm verification and dispatch.

Work under close supervision during the initial 30 days.

Stay updated on organizational goals and policies.

Meet minimum productivity and quality standards.

Notify customers of non-emergency signals and responders on emergency signals post-dispatch.

Process basic data changes to customer accounts.

Requirements

Knowledge:

Familiarity with computers, Microsoft Office applications, and the internet.

Understanding of company policies, procedures, guidelines, and practices.

Skills

Self-motivated and professional attitude.

Excellent communication, listening, and team-building skills.

Strong decision-making skills, organizational, and detail-oriented.

Proficiency with personal computer, keyboard, fax machine, copy machine, and telephone.

Abilities

Willingness to work overtime as requested.

Discretion and problem analysis.

Effective teamwork and flexibility.

Willingness to contribute to business growth.

Ability to respond to inquiries or complaints from various stakeholders.

Problem-solving and adaptability in dynamic situations.

Physical Demands

Ability to stand, walk, sit, twist, use hands, push, pull, reach, climb, stoop, kneel, crouch, or crawl.

Ability to lift and/or move up to 25 pounds.

Vision abilities: close vision, distance vision, color vision, and ability to adjust focus.

Work Environment

Occasional exposure to the risk of electrical shock.

Moderate noise level in the work environment.

Normal office environment.

Minimum Qualifications

High School Diploma or General Education Degree (GED).

One to three months related experience or related training/certification preferred.

Pay And Benefits Disclosure

Competitive hourly rate of $17.49.

Access to healthcare benefits, 401(k) plan with company match, short-term and long-term disability coverage, life insurance, well-being benefits, and paid time off.

Employees accrue up to 120 hours in their first year, with an increased accrual rate after the first year.

6 paid holidays.

The company is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills.

Employment Type: Full-Time