GetIt Recruit – Administrative Hiring for Customer Service Agent — Remote | WFH at New York, NY Full Time

401(k) plan

Dental insurance

Health insurance

Vision insurance

Paid time off

Flexible work schedule

Job Overview

We are looking for a dedicated Customer Service Representative to become a key player in our team. The role is designed for someone who is adept at delivering exceptional service and support to our customers, ensuring their needs are met with professionalism and enthusiasm. This is a bilingual position, requiring fluency in both English and Spanish.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and live chat.

Offer detailed information about our products and services.

Address and resolve customer issues with patience and a positive attitude.

Process transactions such as orders, returns, and exchanges accurately.

Maintain thorough and accurate customer service records.

Engage in follow-up calls as part of customer service efforts.

Utilize strong communication and interpersonal skills to build customer relationships.

Required Skills

Exceptional communication skills and telephone manner.

Proven customer support experience or experience as a client service representative.

Strong listening and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

High proficiency in computer systems and data entry.

Bilingual proficiency in English and Spanish.

Analytical skills to evaluate the needs of clients and propose appropriate solutions.

This position is fully remote, offering a flexible schedule and a supportive environment where your skills and dedication will be highly valued and rewarded.

If you are passionate about providing top-tier customer service and are looking for a position that allows you to work remotely, we encourage you to apply for this exciting opportunity.

Application Process

If alternative methods of application or screening are needed, please contact us directly to accommodate your request.

Employment Type: Full-Time